1. About These Terms
These Terms & Conditions govern the use of the Sky Ride Carriage website (skyridecarriage.co.uk) and the booking of our chauffeur-driven transport services. By making a booking with us, you agree to these terms.
2. Our Services
Sky Ride Carriage provides professional chauffeur-driven car services, including airport transfers, VIP transportation, special event transport, private tours, chauffeur hire and hourly/daily hire, operating from Maidenhead and serving London and the surrounding areas.
3. Bookings
Bookings can be made through our website booking form, by telephone on 01628 232452, or via WhatsApp on 07345 186934. A booking is confirmed only once we have acknowledged it. Please ensure all journey details (date, time, pick-up and destination addresses, passenger numbers and luggage) are accurate when booking.
4. Quotes and Payment
Fares are quoted based on the journey details you provide. Fixed fares are honoured with no surge pricing. Additional stops, route changes or waiting time beyond any included allowance may result in additional charges, which will be communicated to you.
5. Airport Transfers and Waiting Time
For airport collections we monitor your flight and include 1 hour of complimentary waiting time from the actual landing time. Additional waiting time beyond this allowance may be chargeable.
6. Cancellations and Amendments
If you need to cancel or amend a booking, please contact us as soon as possible by phone or WhatsApp. Cancellations made at short notice or after the vehicle has been dispatched may incur a charge.
7. Passenger Conduct
Passengers are expected to behave respectfully towards the chauffeur and the vehicle. Smoking and the consumption of alcohol are not permitted in our vehicles. We reserve the right to refuse or terminate a journey, without refund, where passenger behaviour puts the chauffeur, vehicle or other passengers at risk. Passengers may be liable for the cost of repairing any damage or soiling they cause to the vehicle.
8. Delays and Circumstances Beyond Our Control
While we make every effort to be punctual, we cannot accept liability for delays or failures caused by events beyond our reasonable control, including severe weather, road closures, accidents or traffic conditions. In such circumstances we will do everything reasonably possible to minimise disruption to your journey.
9. Luggage and Child Seats
Please let us know your luggage requirements and any need for child seats at the time of booking so that a suitable vehicle can be allocated.
10. Liability
Nothing in these terms limits or excludes our liability where it would be unlawful to do so. We are not liable for indirect or consequential losses, or for loss of or damage to luggage and personal belongings left in the vehicle, except where caused by our negligence.
11. Changes to These Terms
We may update these Terms & Conditions from time to time. The version published on this page at the time of your booking applies.
12. Contact Us
Sky Ride Carriage
Maidenhead, United Kingdom
Phone: 01628 232452
WhatsApp: 07345 186934
Email: info@skyridecarriage.co.uk